Frequently Asked Questions

Manuals are also available on the individual pages for each product.

Consider the following questions when choosing to purchase a new tool chest or cabinet: 

How many tools do you need to store? Gather and count your current tool collection. Your tool storage will need to fit it all – pay special attention to the size and cubic storage capacity of the models you are considering. Also, consider that you may want to purchase new tools in the future, so you need to have room to grow. Our tool storage options are flexible: you can start with just a chest or cabinet, and then add the matching unit later. 

What size are your tools? If you need to store mostly small items such as hand tools or parts, choose a unit with a lot of small drawers, or choose one of our triangle toolboxes. If you need to store mostly bulky items like power tools, choose a unit with large drawers. 

How much room do you have in your workspace? We offer toolboxes as narrow as 36” and as wide as 72” to fit any possible space. 

How much portability do you need? Can you get away with a stationary tool chest, or will a rolling tool cabinet make your work easier? We also offer a range of triangle toolboxes that can be mounted on trucks or other vehicles.

The Raise and Release latching system keeps drawers closed and secure. To open a drawer, lift up on the drawer front while pulling towards you. To close a drawer, shut the drawer firmly until the latch engages.

The hook may be bent or it may be rubbing against the drawer slides. To fix this problem, lightly bend the hook until the drawer will engage in the slide. 

Ball bearing drawer slides contain small metal balls that assist in opening and closing the drawers. Because ball bearings roll rather than slide, the drawers are easier to open and close.

Our ball bearing drawer slides come with several different weight capacities, the most common ones being 250 lb and 150 lb. This is the maximum weight that a drawer with one set of slides can hold. Drawers with dual slides sets will have double the capacity. For example, a drawer with two 150 lb slides on either side will hold up to 300 lb.

We accept payment by VISA, Mastercard, American Express, Discover, Diners Club and JCB. We also accept payment via PayPal. 

Charges will show on your credit card statement from “Quality Craft”. 

You may cancel an order at any time prior to shipment without incurring any shipping and/or restocking fees. Once the orders have shipped, you will not be able to cancel. 

Yes, we are required to charge sales tax based on your location. Your taxes will be calculated automatically at checkout. 

When you place an order, you will receive an email confirmation with a link to your order status page. You can click this link at anytime to check the status of your order. In addition, when your order ships, you will receive a shipping confirmation with your tracking number, which can be used to track the shipment.

We offer shipping to the contiguous United States and select locations in Canada through www.blueskyoutdoorliving.com. Unfortunately, at this time our website cannot offer shipping to Alaska, Hawaii, US Protectorates, Northwest Territories, Nunavut, Yukon, Newfoundland and Labrador, or other countries. For shipping to these locations, please contact us for a freight quote at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST). You will be responsible for freight charges to your location. Orders outside the contiguous United States and Canada are eligible for a 10% discount.

We offer free shipping to the contiguous United States through www.montezumastorage.com. 

Orders are typically processed and shipped within a 24 hour period. This does not include weekends or holidays. If the product is in stock, you should receive your order in approximately 5 business days. Items that are shipped LTL are typically processed in 3 days.

If you purchase a "pre-order" product, the date that it is expected to ship will be noted on the product page before you make your purchase. You will receive a shipping confirmation when it ships.

Customers may return any product purchased, for any reason, within 30 days of delivery, provided it is in new and resellable condition, and returned in accordance with our return guidelines.  

Absolutely no returns will be accepted after 30 days of item receipt.

Please email service@montezumastorage.com or call 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST) to request a Return Merchandising Authorization form ("RMA"). 

Please note that your RMA will require you to return the item at your own expense and is subject to a 15% restocking fee. 

Montezuma requires that you return your product with all the original packaging material. 

Montezuma cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments. 

Montezuma will not accept any shipment sent C.O.D. 

Credit will be given to the original purchaser, for the original purchase price, less applicable restocking fees. Original shipping fees will not be refunded. 

Credit will be given to the original purchaser, for the original purchase price, less a 15% restocking fee. Original shipping fees and shipping fees to return the product to Montezuma will not be refunded.

Consult your owner's manual for the warranty period offered with your product.

We offer replacement parts on a limited number of products. These can be found on www.montezumastorage.com. If you are unable to find the part you are looking for, consult your owner's manual or contact us at service@blueskyoutdoorliving.com or 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST).